All appointments at SilkCO.70 and ROOT70 Hair Restoration must be scheduled in advance through our designated booking platform or directly with our team.
Reservation Fee: A 35% nonrefundable reservation fee is required at the time of booking for applicable services. This fee secures your appointment and is applied toward your final service total.
Appointment Confirmation: Appointments are considered confirmed once the required reservation fee has been received and a booking confirmation has been issued.
Specialized Services & Programs: Trichology services, customized wellness offerings, and ROOT70 Hair Restoration programs may have separate deposit requirements, payment arrangements, or enrollment procedures, which will be communicated before purchase or enrollment.
Remaining Balance: Any outstanding service balance is due at the time of service unless an alternative payment arrangement has been approved in advance.
By booking an appointment, clients acknowledge and agree to the applicable reservation and payment requirements.
Cancellations & Rescheduling: We understand that unexpected circumstances may arise. Clients are encouraged to provide at least 24 hours' notice when canceling or rescheduling an appointment. Changes are subject to availability.
Late Cancellations: Appointments canceled or rescheduled with less than 24 hours' notice may result in forfeiture of the 35% nonrefundable reservation fee.
No-Shows: Clients who fail to attend a scheduled appointment without prior notification will forfeit their reservation fee. Future bookings may require additional payment or approval.
Late Arrivals: Clients are encouraged to arrive on time to ensure the full service experience. Arrivals exceeding 15 minutes may require service adjustments or rescheduling, depending on availability.
Provider Cancellations: In the event SilkCO.70 or ROOT70 Hair Restoration must cancel an appointment, clients will be notified and offered the opportunity to reschedule. Any reservation fee paid will be transferred to the new appointment or refunded if rescheduling is not possible.
Specialized Services & Programs: ROOT70 Hair Restoration programs, prepaid services, and specialized wellness appointments may have additional cancellation or rescheduling requirements outlined in their respective service agreements.
Initial Trichology Consultation: Clients experiencing hair loss, excessive shedding, scalp discomfort, or other hair and scalp concerns are encouraged to begin with an initial trichology consultation. This consultation is designed to review client concerns, hair and scalp history, lifestyle factors, and overall wellness considerations.
Hair & Scalp Analysis: Consultations may include a microscopic scalp examination to evaluate visible scalp conditions, follicular activity, hair density, and other observable characteristics. Findings are used to provide educational guidance and determine appropriate next steps.
Virtual Consultations: Virtual consultations are available for clients who cannot attend in person. Clients may be required to submit clear photographs, videos, and relevant hair and scalp history before their scheduled appointment. Certain assessments and in-person therapies cannot be performed virtually.
Personalized ROOT70 Protocol Proposals: Following the initial consultation, clients who may benefit from a structured restoration program will receive a personalized ROOT70 Hair Restoration protocol proposal outlining available program options, recommended services, and payment arrangements. Program enrollment is separate from the initial consultation and is not automatic.
Scalp Wellness Therapies: Clinical scalp detoxification, herbal scalp therapies, oxygen infusion, LED phototherapy, and other nonmedical wellness services are offered based on individual needs, suitability, and service availability. Certain services may require additional screening or consultation before scheduling.
Medical Referrals: Clients presenting with symptoms or conditions requiring medical evaluation may be referred to a licensed healthcare professional or dermatologist. Trichology consultations and scalp wellness services do not replace medical diagnosis or treatment.
Consultation Fees & Expectations: Consultation fees are disclosed before booking. Clients are responsible for providing accurate health and hair history information. Consultation fees cover the professional assessment and educational guidance provided and do not guarantee specific hair restoration results.
Hair Care & Salon Services: SilkCO.70 provides professional hair care, styling, and wellness-focused services designed to support healthy hair maintenance. Services are customized based on each client's hair condition, texture, density, and individual needs.
New & Returning Clients: Clients who are new to SilkCO.70 or have not received services within the designated maintenance period may be required to book a new-client service. Maintenance appointments are intended for clients returning within the established service timeframe.
Hair & Scalp Preparation: Clients are encouraged to communicate any scalp irritation, sensitivities, recent chemical treatments, or changes in hair condition before their appointment. Additional treatments or service modifications may be recommended based on the condition of the hair and scalp.
Service Pricing & Additional Charges: Service prices reflect the standard time, products, and procedures required. Additional charges may apply for excessive density, length, detangling, specialized treatments, or services requiring additional time. Applicable charges will be communicated before proceeding.
Chemical Services & Hair Integrity: SilkCO.70 prioritizes the health and integrity of the hair. Services may be modified, postponed, or declined when the hair or scalp presents concerns that could compromise safety or hair health.
Service Results & Maintenance: Hair styling results and longevity vary depending on hair texture, environmental conditions, lifestyle, and at-home maintenance. Clients are encouraged to follow recommended aftercare practices to maintain their results.
Children & Additional Guests: To maintain a safe, professional, and relaxing environment, clients are encouraged to attend appointments without additional guests unless prior approval has been provided. Children receiving services must be accompanied by a parent or legal guardian when required.
Service Adjustments & Concerns: Clients are encouraged to communicate any concerns regarding their service before leaving the salon. Any requests for adjustments will be reviewed individually based on the original service performed and the nature of the concern.
Program Structure & Duration: ROOT70 Hair Restoration offers individualized, six-month hair and scalp restoration programs. Programs typically include biweekly in-clinic appointments, personalized scalp therapies, progress monitoring, and recommended at-home wellness support. Appointment frequency and therapeutic services may be adjusted based on individual needs and the selected protocol.
Consultation & Program Selection: All clients begin with an initial trichology consultation. Following the consultation, clients receive a personalized ROOT70 protocol proposal outlining available program options, recommended therapies, inclusions, and associated pricing. Clients may review their options before selecting a program.
Program Enrollment & Commitment: Enrollment requires completion of applicable consent forms, a signed program agreement, and satisfaction of the required deposit or payment arrangements. Clients are expected to maintain consistent participation throughout the six-month program to support continuity of care.
Deposits & Payment Arrangements: Deposit requirements and payment schedules vary depending on the selected restoration program. Clients may have access to approved installment payments, third-party financing, or other payment arrangements offered by ROOT70. All financial obligations and payment terms will be disclosed before enrollment.
Financing & Payment Options: ROOT70 Hair Restoration offers multiple payment options to help clients manage their investment in personalized hair and scalp wellness programs. Available options may include Cherry financing, Affirm, and approved in-house payment arrangements.
Beginning January 2027, ROOT70 plans to introduce HFA Installments and acceptance of eligible Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. Availability and eligibility are subject to applicable requirements. HSA/FSA eligibility depends on the client's plan, the nature of the services or products, and applicable tax rules. Not all ROOT70 offerings will necessarily qualify.
Financing approval, repayment terms, interest rates, and applicable fees are determined by the respective financing provider.
Missed Appointments & Rescheduling: Clients are encouraged to maintain their scheduled biweekly appointments throughout the six-month program. Missed or rescheduled sessions may affect program continuity and progress. Appointment changes are subject to availability and the terms of the signed program agreement.
Program Changes, Cancellations & Refunds: Because ROOT70 programs may involve reserved appointments, specialized testing, customized products, and individualized planning, program changes, cancellations, and early termination are subject to the signed enrollment agreement and applicable law. Any applicable refund or cancellation terms will be disclosed before enrollment.
Individualized Results: ROOT70 restoration programs are designed to support hair and scalp wellness through a personalized, whole-person approach. Individual outcomes vary based on multiple factors, including underlying conditions, lifestyle, consistency, and adherence to recommended care. Specific hair growth or restoration results cannot be guaranteed.
Medical Provider Partnership: As part of our commitment to comprehensive hair, scalp, and overall wellness, SilkCO. 70 and ROOT70 Hair Restoration may collaborate with independent medical service organizations, including Asher Med, to facilitate access to additional healthcare services through appropriately licensed medical professionals.
Medical Oversight & Professional Responsibilities: All medical evaluations, diagnoses, prescriptions, laboratory orders, and medical treatment decisions must be performed or authorized by appropriately licensed healthcare professionals. SilkCO. 70 and ROOT70 Hair Restoration do not independently diagnose medical conditions, prescribe medications, or provide medical treatments outside their authorized professional scope.
Advanced Medical & Wellness Offerings: Through participating medical providers, eligible clients may have access to medical consultations, laboratory testing, prescription-based services, and other medically supervised offerings. Availability is determined by the responsible healthcare provider and applicable legal requirements.
Medical Eligibility & Approval: Participation in medical services requires an independent evaluation by the responsible licensed healthcare professional. Medical eligibility, prescriptions, treatment recommendations, and ongoing medical monitoring are determined solely by the responsible provider. Access to specific medications, therapies, or medical services is not guaranteed.
Separate Medical Consent & Documentation: Clients receiving medical services may be required to complete additional medical intake forms, health questionnaires, informed consent documents, and other paperwork established by the responsible healthcare provider.
Medical Records & Privacy: Medical information will be collected, accessed, used, and shared in accordance with applicable privacy laws and the privacy practices of the responsible healthcare provider. Information will not be shared between participating organizations without an appropriate legal basis or authorization.
Medical Fees & Payment Arrangements: Medical consultations, laboratory services, prescriptions, and other medical treatments may involve separate fees, payment arrangements, cancellation policies, and refund terms. Applicable financial obligations will be disclosed before clients agree to receive those services.
Medical Questions & Adverse Reactions: Clients experiencing medication side effects, adverse reactions, or medical complications should contact their responsible healthcare provider promptly. Serious or potentially life-threatening symptoms require emergency medical attention.
Professional Boundaries & Disclaimer: ROOT70's trichology consultations, scalp wellness therapies, and nutritional education are non-medical services intended to complement appropriate healthcare. These services do not replace medical diagnosis, prescription treatment, or care from a licensed physician or dermatologist.
No Guaranteed Medical Outcomes: Neither SilkCO. 70 nor ROOT70 Hair Restoration guarantees eligibility for medical treatment, access to specific prescriptions, or particular medical outcomes through a medical-provider partnership.
Holistic Nutritional Wellness: SilkCO.70 and ROOT70 Hair Restoration incorporate nutritional education and wellness support as part of a whole-person approach to hair and scalp health. Recommendations may address general nutritional habits, hydration, lifestyle factors, and wellness products intended to support overall well-being.
Wellness Product Partnerships: ROOT70 maintains wellness product partnerships with Market America/Isotonix and Ardyss Life. Products offered through these partnerships are intended for nutritional and general wellness support. Product recommendations are individualized and do not constitute medical prescriptions or treatment plans.
Customized Herbal Tea Blends: ROOT70 may offer personalized herbal tea blends based on individual wellness goals and relevant health information voluntarily provided by the client. Clients receive an ingredient list and are encouraged to review all ingredients with their physician or qualified healthcare professional before consumption, particularly if they take medications, have existing medical conditions, or are pregnant or breastfeeding.
Customized Vitamin & Supplement Blends: ROOT70 may coordinate customized nutritional supplement formulations through third-party partners. Formulations are intended to support nutritional wellness and are not substitutes for prescription medications or medical treatment. Clients should consult an appropriately qualified healthcare professional before beginning a new supplement regimen.
Ingredient Disclosure & Client Safety: Clients are responsible for disclosing known allergies, sensitivities, medications, supplements, and relevant health concerns before using recommended wellness products. Certain herbs, vitamins, and nutritional ingredients may interact with medications or be unsuitable for specific individuals.
Product Availability & Fulfillment: Customized products may require additional formulation, processing, and shipping time. Availability, preparation timelines, and delivery estimates may vary depending on the manufacturer, supplier, and product specifications. Any applicable ordering, cancellation, or refund terms will be communicated before purchase.
Supplement Use & Responsibility: Clients are encouraged to follow manufacturer instructions and professional guidance regarding product use. ROOT70 does not recommend exceeding labeled dosages or combining supplements without appropriate consideration of potential interactions and contraindications.
Educational Scope & Medical Disclaimer: Nutritional education, herbal wellness products, and customized supplements offered through ROOT70 are intended for general wellness support. These services and products are not intended to diagnose, treat, cure, or prevent disease and do not replace individualized medical care.
Individual Results: Responses to nutritional supplements and herbal products vary. ROOT70 does not guarantee specific improvements in hair growth, scalp conditions, nutritional status, or overall health from the use of any wellness product.
Purpose of HTMA: ROOT70 Hair Restoration incorporates Hair Tissue Mineral Analysis (HTMA) as a complementary wellness assessment that measures mineral concentrations and selected trace elements deposited in hair tissue over time. Unlike blood testing, which provides information about circulating levels at the time of collection, HTMA examines mineral concentrations accumulated within the sampled hair.
Mineral Assessment & Relationships: HTMA laboratories may measure elements such as calcium, magnesium, sodium, potassium, zinc, copper, and other trace minerals. Traditional HTMA interpretation also examines mineral relationships, including calcium-to-magnesium (Ca), calcium-to-phosphorus (Ca), calcium-to-potassium (Ca), sodium-to-magnesium (Na), sodium-to-potassium (Na), and zinc-to-copper (Zn). These measurements may be discussed in the context of general wellness education; however, mineral ratios have not been established as reliable diagnostic indicators of metabolism, stress, nutritional deficiencies, or disease.
HTMA Within ROOT70 Programs: HTMA is incorporated into ROOT70's individualized six-month restoration programs as an additional source of wellness information. Initial testing may establish baseline hair mineral measurements, while follow-up testing may be used to compare measurements over time. Results are considered alongside client history, lifestyle habits, nutritional information, and hair and scalp observations.
Sample Collection & Laboratory Processing: HTMA requires a small hair sample that is submitted to a third-party laboratory for analysis. Clients will receive appropriate sample collection instructions. Laboratory processing times may vary, and external factors such as hair coloring, chemical treatments, environmental exposure, and hair products may influence results.
Results Review & Wellness Education: HTMA findings may be reviewed during personalized wellness consultations to support discussions about nutrition, lifestyle, and general wellness goals. Results are interpreted within the limitations of the testing method and are not used independently to determine medical conditions, prescribe treatments, or establish supplement dosages.
Accuracy & Clinical Limitations: HTMA is not a substitute for blood testing, medical examinations, or other clinically validated diagnostic procedures. Hair mineral measurements do not reliably establish the body's current nutritional status, metabolic function, hormone levels, toxic metal burden, or underlying causes of hair loss. Results may vary between laboratories and can be affected by sample contamination and collection methods.
Medical Referral & Follow-Up: Clients presenting with suspected nutritional deficiencies, toxic exposures, hormonal concerns, or other medical conditions may be referred to an appropriately licensed healthcare professional for further evaluation and clinically validated testing. ROOT70 encourages collaboration with medical providers when appropriate.
Client Participation & Disclosure: Clients are encouraged to disclose relevant hair treatments, medications, supplements, environmental exposures, and health concerns that may affect the assessment process. Participation requires appropriate consent and compliance with sample collection instructions.
Privacy & Laboratory Information: Hair samples and information necessary for laboratory processing may be shared with designated third-party laboratories in accordance with applicable privacy requirements and laboratory policies.
Individualized Results & Disclaimer: HTMA is used as an adjunctive educational wellness tool and is not intended to diagnose, treat, cure, or prevent disease. ROOT70 does not guarantee specific improvements in hair growth, scalp health, nutritional status, or overall wellness based on HTMA findings.
Professional Qualifications & Services: SilkCO.70 and ROOT70 Hair Restoration provide professional hair care, scalp wellness, trichology consultations, and educational wellness services. Services are performed in accordance with applicable professional licensing requirements, training, and authorized scope of practice.
Trichology & Scalp Wellness: Trichology services focus on evaluating observable hair and scalp characteristics, discussing client concerns, and providing non-medical wellness education and appropriate cosmetic scalp care. Trichology assessments, including scalp microscopy and other wellness tools, do not constitute medical examinations or diagnoses.
Holistic Wellness Approach: ROOT70 incorporates education regarding nutrition, lifestyle, scalp care, and general wellness into its personalized programs. Recommendations are intended to support overall well-being and do not replace individualized medical advice, diagnosis, or treatment.
Medical Diagnosis & Treatment: SilkCO.70 and ROOT70 do not independently diagnose medical conditions, prescribe medications, order medical testing, or provide medical treatments outside their legally authorized professional scope. Conditions such as alopecia, scalp infections, inflammatory disorders, hormonal imbalances, and nutritional deficiencies may require evaluation by a licensed healthcare professional.
Medical Provider Partnerships: Certain medical services may be accessible through independent medical-provider partnerships, including Asher Med. Medical evaluations, prescriptions, laboratory orders, and treatment decisions are the responsibility of appropriately licensed healthcare professionals. Participation in
ROOT70 wellness services does not automatically establish a medical provider-patient relationship.
Advanced Scalp Therapies & Safety: Certain scalp wellness procedures may require additional screening, informed consent, or medical clearance. Services will be performed only when permitted under applicable licensing laws and professional scope-of-practice requirements. ROOT70 reserves the right to decline or postpone services when safety concerns or contraindications are identified.
Nutritional Products & Wellness Assessments: Herbal products, nutritional supplements, biometric wellness assessments, and Hair Tissue Mineral Analysis (HTMA) are offered for educational or general wellness purposes. These tools and products are not substitutes for clinically validated medical testing or professional healthcare.
Medical Referrals: Clients exhibiting symptoms that may indicate an underlying medical condition may be encouraged to seek evaluation from a physician, dermatologist, or other qualified healthcare professional before continuing with certain services.
Client Health & Safety: Clients are responsible for providing accurate and updated information regarding relevant health conditions, allergies, medications, sensitivities, and previous reactions that may affect service safety. ROOT70 may request medical clearance when appropriate.
No Medical Guarantees: Hair growth, scalp improvement, and wellness outcomes vary based on individual circumstances. SilkCO.70 and ROOT70 do not guarantee specific results, reversal of diagnosed hair loss conditions, or outcomes equivalent to medical treatment.
General Medical Disclaimer: All non-medical services and educational information provided by SilkCO.70 and ROOT70 Hair Restoration are intended for cosmetic, educational, and general wellness purposes. They are not a substitute for professional medical advice, diagnosis, or treatment. Clients should consult an appropriately licensed healthcare professional regarding medical concerns and should not delay necessary medical care based on information provided through ROOT70.
Client Information & Health Disclosure: Clients are responsible for providing accurate, complete, and updated information regarding relevant medical history, medications, allergies, sensitivities, previous hair and scalp treatments, and other factors that may affect service safety. Changes in health status or medications should be communicated before subsequent appointments.
Informed Consent: Certain trichology assessments, scalp wellness therapies, and specialized services may require signed informed consent before treatment. Clients will be informed of the nature of the service, relevant risks, potential benefits, limitations, and available alternatives. Clients may ask questions or decline a proposed service before it is performed.
Client Participation & Program Commitment: Clients enrolled in ROOT70's six-month restoration programs are expected to attend their scheduled biweekly appointments, follow agreed-upon at-home care instructions, and communicate concerns or changes that may affect their wellness plan. Consistent participation supports continuity of care but does not guarantee specific results.
At-Home Care & Product Use: Clients are responsible for following provided instructions for hair care products, herbal preparations, nutritional supplements, and other recommended wellness products. Clients should review product ingredients, observe recommended usage guidelines, and consult an appropriate healthcare professional when necessary. Products should be discontinued and professional advice sought if concerning reactions occur.
Progress Monitoring & Documentation: ROOT70 may document hair and scalp observations through consultation notes, scalp microscopy, measurements, and progress photographs. These records may be used to monitor changes, support personalized service planning, and communicate progress with the client.
Photography & Media Consent: Photographs or videos collected for client records will not automatically be authorized for advertising, social media, website content, educational presentations, or other public use. Separate, voluntary permission will be requested before identifiable client images or information are used for promotional or educational purposes.
Privacy & Confidentiality: Client information and service records will be handled in accordance with applicable privacy laws and business privacy practices. Information may be shared with authorized third-party laboratories, service providers, or medical partners when necessary and legally permitted. Medical providers may maintain separate records and privacy policies.
Individual Results & Expectations: Hair and scalp outcomes vary based on factors including underlying conditions, genetics, medical history, lifestyle, consistency, and individual responses to services. Improvements may occur gradually, and some clients may require medical evaluation or additional professional care. No specific degree of hair growth, scalp improvement, or restoration is guaranteed.
Communication & Follow-Up: Clients are encouraged to communicate questions, concerns, unexpected reactions, or changes in their hair and scalp condition promptly. ROOT70 may recommend modifications, postponement of services, or referral to an appropriate healthcare professional when necessary.
Right to Decline or Discontinue Services: SilkCO.70 and ROOT70 reserve the right to decline, modify, or discontinue services when safety concerns, contraindications, professional limitations, or other reasonable circumstances arise. Any related financial obligations or refunds will be handled according to the applicable service agreement and law.
Acknowledgment of Policies: By booking services or enrolling in a ROOT70 program, clients acknowledge that they have been given access to applicable business policies. Separate consent forms, financial agreements, and program enrollment documents may be required before receiving certain services.